ATTENTION! We are vacation closed weekend 25 & week 26! The shop is of course open in the vacation, but your order will first be shipped monday 2/7-2018. Have a great summer!

TERMS AND CONDITIONS

Terms of service for webshop

Company Details

CINI CREATIONS

Clothing and accessories

VAT-number 37100013
Mellemtoftevej 4, 1.tv
2500 Valby, DENMARK

Info@cinicreations.com

0045 31362028

 

Prices

At CINI CREATIONS.COM we reserve the right to refuse your order in the event of mis-pricing on the web site, or if an ordered item has been sold out or taken off the shelves.

We reserve the right to change prices without prior consent.

 

Payment

CINI CREATIONS accepts payment with VISA, VISA Electron and MasterCard.

The payment will not be deducted from your card until the ordered items have been shipped.

All prices are in DKK and including VAT.

 

Delivery

At CINICREATIONS.COM we will do what we can, to send orders received before 05:30PM the same day. Orders received later in the day will be sent on the next business day. We use GLS and Post Nord for shipping in Denmark. We use Post Nord for shipping to the rest of the world. The customer can choose between letter shipping and package shipping depending on the weight of the goods.

 

Consumer rights

Consumer rights apply in accordance with applicable danish laws. You have 24 month consumer protection legislation. You are entitled to return an item due to material failure or product defects. You may get the item repaired, replaced, refunded, or get a price reduction, depending on the specific situation.

You are not entitled to return items due to problems or defects that are the result of improper handling of the item.

You must notify us about a problem or a defect within "reasonable" time after discovering it. The faster the better.

CINI CREATIONS will cover the return costs assuming they are reasonable.

Use the following address when sending returns:

CINI CREATIONS ATT. Isabella Cini

Mellemtoftevej 4, 1.tv

2500 Valby

Denmark

We will NOT accept parcels sent with Cash-on-Delivery

 

Refunds

In order to receive a refund, you need to include your bank and account details in your complaint. Those details can safely be transmitted in an e-mail or through other electronic means, as they aren't confidential, and as they will only be used by us to handle the transaction.

 

Return policy

We have a 14-day return policy for items purchased in our web shop.

The 14-day period starts when you:

  • Receive the item
  • Receive the last item of an order where some items have been shipped separately
  • Receive the last part of an order when an item is sent as a multiple consignment
  • Receive the first item when there is an agreement regarding regular deliveries of an item over a period of time

The shipping costs for returns are paid by you.

In order to return an item, you need to contact us within 14 days of receiving the item, and notify us. The notification should be sent in an email to info@cinicreations.com. In the message you need to state your intent to return the item. Also include the order number
 

With the return, include the return parcel (completed with the ask for informations) that you received with the package. If missing the parcel you can get a new one here.

Please note, that you cannot return an item by simply refusing to accept the parcel, without notifying us about it.

 

Goods not eligible for returns

The following goods are NOT included in the return policy: giftcards, online custom trunks, online custom practise bikinis, premade bikinis and premade trunks, tan (if used), deposits, special custom products

  • Goods specifically crafted after your specifications, or with a clear tie to you 
  • Sealed goods that, due to health or hygienic reasons, are unsuitable for returns, and where the seal has been broken
  • Goods with broken seals

Returns

In order to make use of our return policy, you need to return your order without unnecessary delay and no more than 14 days after you have notified us about your intent to do so. 

The costs involved in returning the item(s) to us are paid by you. You are also responsible for packing the item(s) properly.

You need to include a copy of the order confirmation. Handling will be quicker if you also fill in and include our return form.

You are responsible for the item(s) from the time of delivery, until we have received the return shipment.

We will not accept parcels sent with Cash-on-Delivery.

 

State of returned goods

You will only be responsible for any decrease in the value of an item, if you have used it more than required, in order to determine the item's properties and how it's used. In other words, you can try it the way you could in a physical store.

If the item has been used more or in other ways than described above, it will be considered to be used. This means that you may only receive a partial refund, or no refund at all, when returning the item, depending on the state of the item at the time of the return.

In other words: In order to be eligible for a full refund, you need to try the item without actually starting to use it.
NOTE: 
If visible wearing we will not accept the goods. If missing or damaged packing we will not accept the goods. 

 

Refunds for returned goods

If you return an item, we will refund the money you paid for it. In case the value of the item has decreased and you are responsible for it, then the decrease in value will be deducted from the refund.

When returning an item, all costs will be refunded, including delivery costs (excluding extra costs, incurred as a consequence of you not using the cheapest delivery option available. Also the shipping will only be refunded if the goods recived was with erros and the mistake is ours), without unnecessary delay, and no more than 14 days after the day when we received your notification about returning the item.

The refund will be done using the same payment method you used.

We reserve the right to delay a refund until we have received the returned item.

 

 

 


Privacy policy & Cookie policy

Personal details

In order to accept an order from you, we need the following personal details:

Name

Address

Phone number

E-mail address

We need those personal details in order to deliver the order to you. When submitting your personal details, you also accept that we may contact you over e-mail or SMS regarding your order.

We only gather personal data from our website after ensuring that we have your explicit consent, and that you are informed about which details we are gathering and why.

All personal details are handled in accordance with applicable laws.

Storage

Your personal details are registered by CINI CREATIONS and they will be kept as long as required by applicable bookkeeping laws. The personal details will then be deleted.

The personal details will be kept safely and confidentially on a computer with limited access and in secure facilities.

Safety protocols will be revised continuously, in order to store your personal details responsibly, and in accordance with your rights as a user.

100% security cannot be achieved with transfers over the internet, and there is a slight risk of unauthorised access to your details when you transmit and store data electronically. You are therefore responsible for any data that you chose to submit to us.

The rapid pace in which the Internet is developing, means that changes in our handling of personal details may be necessary. We therefore reserve the right to modify or update the Privacy Policy. If this is necessary, we will change the "Last updated" in the bottom of this page. If large changes are required then we will also put a notification about this on our website.

We do not store personal details in an encrypted form.

We do not transmit personal details in an encrypted form.

Who has access

The CEO  for CINI CREATIONS has access to the personal details you have submitted.

The Data Controller for www.CINICREATIONS.com is miss Isabella Cini.

Third parties

Personal details submitted to www.CINICREATIONS.com will not be forwarded or sold to third parties, unless in conjunction with a re-structuring or sale of the business. Any forwarding of personal details in such a situation will be in accordance to applicable legislation.

We do not gather any sensitive details.

Objections & Data copies

As a registered customer at CINI CREATIONS, you have the right to send an objection against being registered.

You also have the right to request a data export of all personal data that have been gathered about you.

If any of the data are invalid or irrelevant then you can demand to have them deleted or corrected.

These rights are granted by The European Union's Data Protection Directive.

Requests regarding this shall be sent to (full name of the business) through e-mail to (e-mail address).

Complaints

If you would like to complain about you purchase then you need to contact Isabella Cini at email info@cinicreations.com.

You are entitled to complain about the handling of personal data regarding yourself. The complaint needs to be sent to Isabella Cini at e-mail info@cinicreations.com

Applicable law and jurisdiction

You and CINI CREATIONS hereby submit to the non-exclusive jurisdiction of the danish law

ODR

As of February 15 2016 European companies and consumers will have a new digital platform for complaints, ODR. This ODR platform will make consumer complaints regarding goods and services within the EU easier to handle.

ODR stands for Online Dispute Resolution.

This will give consumers the ability to complain directly to the European store, in which they have made a purchase.

The purpose of ODR is to combine regional complain Authorities together into one.

The consumer and company can be in direct contact whit each other though.

For an example a consumer from Denmark can write a complaint in Danish directly to an Italian company. The complaint will be translated from Danish to Italian by translation software from The EU. Hereby the company receives the complaint in their own language.

The EU Online Dispute Resolution:

If anything is wrong whit your order or if it does not meet your expectations, please contact us so that we can find a satisfying solution to the problem.

According to the Law we hereby refer to the following link, if you do not want to talk to us directly; http://ec.europa.eu/consumers/odr/

Cookies

A cookie is a small string of data stored in your web browser in order for a web site to recognize it. It isn't an executable program, and it cannot read or destroy data in your web browser or your computer.

It is only the website that has placed the cookie that can read its contents again. Cookies cannot contain viruses or malware that can cause damage to your computer or device.

Read more about cookies:  www.cookiecentral.com

At www.cinicreations.com cookies are used exclusively to improve the functionality of the Website, in order to improve your experience as a customer. This includes functionality for remembering your settings.

Cookies can be deleted and blocked: http://www.cookiecentral.com/faq/

 

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